Return & Refund Policy

Return and Refund Policy

At Whitestone HomeDecor, we want you to be completely satisfied with your purchase. If for any reason you are not entirely happy with your order, we are here to help.

Returns: You may return eligible items within 30 days of receiving your order for a full refund or exchange. To be eligible for a return, your item must be unused, in its original packaging, and in the same condition that you received it. Please note that certain items, such as personalized or custom-made products, are not eligible for return unless they are defective or damaged upon arrival.

To initiate a return, please contact our customer service team at support@whitestonehomedecor.com. Our team will provide you with instructions on how to return your item and assist you throughout the process.

Refunds: Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days, depending on your bank or credit card issuer’s policies.

Exchanges: If you wish to exchange an item for a different size, color, or style, please contact our customer service team at support@whitestonehomedecor.com. We will assist you in processing your exchange and ensure you receive the desired item promptly.

Shipping Costs: Please note that shipping costs for returns are the responsibility of the customer, unless the item received is defective or damaged. We recommend using a trackable shipping service or purchasing shipping insurance for returned items, as we cannot guarantee that we will receive your returned item.

Support: If you have any questions or need further assistance regarding our return and refund policy, please don’t hesitate to contact our customer service team at support@whitestonehomedecor.com. We are here to help you with any inquiries or concerns you may have.

Thank you for shopping with Whitestone HomeDecor! We appreciate your business and strive to provide you with the best shopping experience possible.